Stop answering every
WhatsApp message yourself

Day to day, Answr answers the repetitive stuff on WhatsApp from your confirmed business knowledge, and only pulls you in when it's unsure by sending you a short TL;DR and a direct question so you can decide once and move on. You can also correct it in plain language, and those corrections become confirmed knowledge so similar cases are handled automatically next time. If you ever decide you don't want Answr answering anymore, you can pause auto-replies.

If you reply as the owner, Answr gets out of the way completely — no typing indicator, no read receipt, no AI reply. It stays silent in that conversation for 24 hours from your last reply. If you reply again within those 24 hours, the window resets from your latest message. Answr only resumes after you stop replying for a full 24 hours.

You can feed Answr whatever reflects how your business actually runs: your website and docs, PDFs and price lists, policies, product catalogs or menus, and optionally systems like a CRM or order tool. You can also provide chat exports, which helps Answr pick up recurring questions, common phrasing, and the real edge cases you've already handled. And you can always teach Answr directly in plain language on WhatsApp (for example: "shipping is 2–4 business days" or "we don't do refunds on discounted items"), so you're not forced to formalize everything into documents or rules. Sources aren't treated as truth automatically; Answr is built to rely on confirmed business knowledge and to ask when something should become "official."

Setup is designed to be predictable and WhatsApp-first: you sign up on the website and immediately move to WhatsApp, where all configuration happens in plain language. From there you train Answr by uploading sources we support (like website/docs, PDFs, catalogs, chat exports, and optional systems like CRM/order tools) and you can also teach it directly in WhatsApp without building rules. Next you run a simulation to verify accuracy and tone before anything touches real customers.

Important: All these steps-setup, training, and simulation-can be done with your regular WhatsApp. Only when you're ready to go live and let Answr answer real customers do you need to connect a WhatsApp Business number (which is free through Meta). This way you can test and verify everything works perfectly, with zero pressure.

No. It's fully self-serve end to end: you sign up, configure everything in WhatsApp, train it from your sources or plain-language instructions, run a simulation, connect your WhatsApp Business number through Meta, and go live without scheduling a call or waiting on a human.

For testing and simulation: Regular WhatsApp is perfectly fine. You can set up, train, and test Answr with your regular WhatsApp number.

For going live with real customers: Yes, you'll need a WhatsApp Business number (which is free through Meta). Once you feel confident after testing, you connect the business number and Answr starts answering customers.

Yes. You can keep using the WhatsApp Business app as you normally do and Answr will coexist with you. If you jump into a conversation and reply as the owner, Answr will stay silent in that thread when it sees an owner reply within the last 24 hours, so it won't compete with you or confuse the customer.

Answr can tell the difference between customer messages and personal conversations, and will handle only messages that come from customers. You can also exclude specific phone numbers at any time - once excluded, Answr won't see or handle messages from those numbers.

This is the core difference that makes Answr a completely different tool:

Regular chatbots: Optimized to always respond, even when unsure-which is how businesses end up with confident-sounding wrong answers. Plus, they require complex flow charts ("if-then" logic) that you need to build and maintain constantly, and their knowledge is "frozen" until someone technical updates them.

Answr: Optimized for business truth-it's a living brain for your business, not just frozen automation:

• Doesn't guess - asks you: When unsure, it escalates instead of making up an answer, so you don't wake up to "new policies" your bot invented
• Zero flow charts: You upload documents and talk to it in plain language-it understands and responds on its own
• Learns from you continuously: Every time you answer a question it escalated, it remembers and handles it next time
• Updates in real-time: When your business changes, you simply update it directly in WhatsApp-no technical maintenance

Answr doesn't improvise. When it hits an unknown or messy edge case, it sends you a short TL;DR in WhatsApp with the exact question it needs answered, you reply in plain language, and that confirmed outcome is saved so the next similar case can be handled automatically.

Because it's built to be conservative by design: answers are gated by confidence and anchored in your approved sources and confirmed decisions, and anything outside that boundary triggers a handoff rather than a "best guess." The whole system is designed around avoiding the one thing that kills trust fastest: making up rules on behalf of your business.

Yes. Before going live you run a simulation where you can try real customer-style questions, see exactly how it responds, validate tone and accuracy, and catch problems safely before it ever touches production conversations.

No. You stay in control: you can pause auto-replies anytime if you don't want Answr answering anymore, and if you jump into a conversation as the owner, Answr stays silent in that thread when it sees an owner reply within the last 24 hours so it never competes with you or confuses the customer.

Answr doesn't "learn" silently from whatever happens in chats. It only turns outcomes into reusable knowledge when you confirm them, and you can keep something as a one-off exception instead of letting it become a permanent rule that comes back to bite you later.

That's normal, and it's exactly why Answr is built as a living brain rather than a frozen bot. You can update it instantly by uploading updated sources or just telling it the new rule in WhatsApp, and once confirmed, the new truth replaces the old behavior instead of drifting out of sync for weeks.

No. You don't build decision trees or maintain brittle automations. You provide sources and plain-language instructions, Answr answers when it's confident, and it escalates when it's not, so the system stays aligned with reality without turning into a second job.

Yes. Answr connects through Meta's official WhatsApp Business Platform (Cloud API); we don't scrape WhatsApp, we don't run unofficial "Web WhatsApp automation," and we don't ask for your personal WhatsApp login. Answr is also a Meta Tech Provider, which means we operate through Meta's approved provider ecosystem rather than hacks or workarounds.

Yes. Answr supports WhatsApp voice messages too - it detects, transcribes, and handles them just like text messages.